As part of our daily business operations, we collect personal information from our users to provide them our services and ensure that we meet their expectations.
When you use the essaymates.com, you may choose to provide us with your personal information.
1.1. Personal Information
In the course of using the Service as a Customer, we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you (Personal Information). Examples of Personal Information may include but not limited to your first & last name, email, and phone number.
1.2. Payment Information
The payment processors we work with and their Privacy Policies:
1.3. Non-identifying Information
We may also collect other information, such as location data (country, state, city, address, ZIP code).
1.4. Combination of Personal and Non-identifying Information
Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified (for example, combining information with your name). But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information, but essaymates.com will treat the combined information as Personal Information.
1.5. ObligationsYou do not have a statutory obligation to provide us with any information. However, you may have a contractual obligation to do so, and if we do not receive certain information from you, then we will not be able to provide our Service to you. If you have any questions regarding whether the provision of information is mandatory and the consequences for withholding such information, please contact us using the contact information
2. The Types of Personal Information We Collect and Hold
Our third-party service providers, including analytics and payment processors, and we, may automatically collect certain information from you whenever you access or interact with the Service. This information may include, but not limited to:
- the browser and operating system you are using;
- the URL or advertisement that referred you to the Service;
- the search terms you entered into a search engine that led you to the Service;
- areas within the Service that you visited;
- and other information commonly shared when browsers communicate with websites.
We may combine this automatically-collected information with other information we collect about you. We do this to improve the services we offer you, to improve marketing, analytics, and site functionality. The information we collect also includes the Internet Protocol ("IP") address or other unique device identifiers ("Device Identifier") for any device (computer, mobile phone, tablet, etc.) used to access the Service. A Device Identifier is a number that is automatically assigned or connected to the Device that you use to access the Service. Our servers identify your Device by its Device Identifier. Some mobile service providers may also provide our third-party service providers or us with information regarding the physical location of the Device used to access the Service.
3. Information Received from Third Parties
3.1. Links to Other Sites
4. How We Use Personal Information
The information we request, collect, and the process is primarily used to provide our users with the Product or Service they have requested. More specifically, we may use your personal information for the following purposes:
- To provide you with the services or products you requested.
- To provide technical or other support to you.
- To answer the inquiries about our services or to respond to complaints.
- To debug, test, and otherwise maintain our platforms.
- To conduct data analysis, research, and otherwise build and improve our platforms.
- To comply with legal and regulatory obligations. If otherwise permitted or required by law or for other purposes with your consent, unless you withdraw your consent for these purposes.
The 'lawful processing' grounds on which we will use personal information about our users are but not limited to:
- When a user has given consent;
- When necessary for the performance of a contract to which the user is a party;
- Processing is necessary for compliance with our legal obligations;
- Processing is necessary to protect the vital interests of our users or another natural person;
- Processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users;
- Information Sharing and Disclosure.
5. Information Sharing and Disclosure
5.1. Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services (e.g., without limitation, maintenance services, database management, web analytics and online advertising, payment processing, fraud detection and improvement of essaymates.com's features) or to assist us in analyzing how our Service is used. These third parties may have access to your Personal Information to perform these tasks on our behalf.
5.2. Receiving Information from Third Parties
5.3. Legal and Investigative Purposes
essaymates.com will share information with government agencies as required by law in response to lawful requests by public authorities, including to meet national security or law enforcement requirements and, including without limitation, in connection with reporting earnings. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose information about you to the government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), or, at the request of governmental authorities or other third parties conducting an investigation where we determine in our sole discretion the disclosure is necessary to:
- protect the property and rights of essaymates.com or a third party;
- protect the safety of the public or any person;
- prevent or stop activity we may consider to be, or pose a risk of being, illegal, fraudulent, unethical, or legally actionable activity.
5.4. Internal and Business Transfers
essaymates.com may share information, including Personal Information, with any current or future subsidiaries or affiliates, primarily for business and operational purposes. We may sell, transfer, or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets (including, in each case, as part of the due-diligence process with any potential acquiring entity) or in the event of bankruptcy.
5.5. Accessing, Correcting, or Downloading Your Personal Information
You have the right to request access to the personal information essaymates.com holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and with no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform or wish to download all personal information we hold on you in a portable data format, please contact us. You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance, please contact our customer support.
5.6. California Privacy Rights
Under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the customer information we shared, if any, with other businesses for their direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2019 will receive information regarding 2018 sharing activities).
To obtain this information, please send an email message to [email protected] with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response. Under the California Consumer Privacy Act ("CCPA"), California residents have the right to know what personal information about them is collected, request deletion of their personal data, opt-out of the sale of their personal data, and not be discriminated against if they choose to exercise any of these rights. essaymates.com does not sell any of the data we collect about you. If you'd like to exercise any of the other rights afforded to you, contact us at [email protected]
5.7. Exercising Your Other Rights
You have several other rights in relation to the personal data essaymates.com holds about you. There may be restrictions on how you may exercise the rights. This is mostly due to the nature of the services we provide. Much of the data we collect is to facilitate contracts between users, facilitate payments, and provide protection for the legitimate users of our services - these data uses are protected against the below rights.
You have the right to:
- seek human review of automated decision-making or profiling;
- opt-out of direct marketing, and profiling for marketing;
- temporary restriction of your personal data processing.
Most personal information and user-generated content cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in protecting other legitimate users of the Service. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymized from the personal data.
Temporary Restriction to Processing
Under certain circumstances, you may exercise this right, in particular, if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case, you may exercise this right by contacting us.
6. Data Retention
We will hold personal information for as long as we have a business relationship with you, in secure computer storage facilities, and we take the necessary measures to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. When we consider that personal information is no longer necessary for the purpose for which it was collected, we will remove any details that will identify you, or we will securely destroy the records. However, we may need to maintain records for a significant period of time. For example, we are subject to certain anti-money laundering laws that require us to retain personal information for a period of five years after our business relationship with you has ended.
Also, the personal information we hold in the form of recorded information, by telephone, electronically or otherwise, will be held in line with local regulatory requirements. If you have opted out of receiving marketing communications, we will hold your details on our suppression list so that we know you do not want to receive these communications. We may keep your data for longer than five years if we cannot delete it for legal, regulatory, or technical reasons.
7. Children's Privacy
Our services are restricted to users who are 18 years of age or younger. We do not permit users under the age of 18 on our platform, and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the Service.
8. Policy Updates
We may occasionally update this policy to the extent permitted under applicable law. By using our services, you consent to our updates to this policy at our discretion. We encourage you to periodically review this policy for the latest information on our privacy practices.